If you’re not satisfied with your purchase, you can return it as long as it's in new and original condition. The buyer is responsible for the return shipping costs. If you experience any issues with your order, please contact us - we’re happy to help find a solution.

Shipping times vary depending on your location. On average, orders are delivered within 12-36 days for standard shipping. Currently, express shipping is not available, but we’re working on adding faster delivery options in the future. As we continue to grow, our goal is to reduce standard shipping times to provide a quicker and more efficient experience for our customers. If you haven’t received your order within the estimated time, feel free to reach out, and we’ll check on it for you.

We offer worldwide shipping, so no matter where you and your pup are, we can get your order to you. Shipping rates and availability will be shown at checkout based on your location.

We will send you a tracking number to your email once your package has been shipped. Please track your order using our recommended tracking page.

Most orders do not require additional customs fees, but this depends on your country’s regulations. If any customs fees apply, they will be the buyer’s responsibility.